FAQ
Frequently Asked Questions – Reintora
Welcome to the Reintora FAQ — your quick guide to shopping confidently with us. We specialise in women’s fashion, with a focus on timeless dresses designed for comfort, elegance, and everyday confidence.
If you don’t find your answer here, our customer care team is just a message away.
Email: help@reintora.com
Phone: +44 808 531 0070
Address: 7 Sheep Market, Stamford, PE9 2QZ, United Kingdom
General Questions
Q: What is Reintora?
A: Reintora is an online women’s fashion boutique based in the UK. We focus on curated dresses that combine elegance, quality, and effortless style.
Q: How can I contact customer support?
A: You can email help@reintora.com or call us on +44 808 531 0070 during support hours.
Q: Where are you located?
A: Our registered address is 7 Sheep Market, Stamford, PE9 2QZ, United Kingdom.
Orders & Shipping
Q: How do I place an order?
A: Browse our collections, select your preferred dress, choose your size, and check out securely online.
Q: What payment methods do you accept?
A: We accept major debit and credit cards including Visa, MasterCard, and American Express. Payments are securely processed in GBP (£).
Q: How long does delivery take?
A: Orders are processed within 1–2 business days. Standard UK delivery takes 3–7 business days. Most orders arrive within 4–9 working days from order placement.
Q: Do you ship internationally?
A: At present, we ship exclusively within the United Kingdom.
Q: Is shipping free?
A: Yes — we offer free standard shipping on all UK orders, with no minimum spend.
Q: Will I receive tracking information?
A: Yes. Once your order ships, you’ll receive a confirmation email with your tracking link.
Returns & Exchanges
Q: What is your return policy?
A: We offer 30 days of free returns and exchanges on all eligible items. Dresses must be unused, unworn, unwashed, and returned in original packaging with tags attached.
Q: How do I return an item?
A: Email help@reintora.com with your order number and reason for return. If approved, we’ll send you a free pre-paid return label and instructions.
Q: Do I need to pay for return shipping?
A: No — all approved returns and exchanges come with a free downloadable return label.
Q: Can I exchange a product?
A: Yes. Exchanges are accepted within 30 days for a different size, colour, or product. Replacements ship at no extra cost once we receive your return.
Q: How long do refunds take?
A: Refunds are issued within 7 business days of receiving and approving your return. Refunds are always processed back to your original payment method in GBP (£).
Q: Are there items I cannot return?
A: For hygiene reasons, we cannot accept returns of underwear or items removed from sealed packaging. Personalised, customised, or made-to-order dresses are also non-returnable unless faulty.
Products
Q: Are your dresses high quality?
A: Yes. Each dress is carefully selected with premium fabrics and designed for comfort, durability, and timeless style.
Q: How do I choose the right size?
A: Every product page includes a detailed size guide. If you need help, our team is happy to provide personalised advice.
Q: Do you offer sustainable options?
A: Yes. We are gradually adding eco-friendly and sustainable dresses as part of our commitment to responsible fashion.
Accounts & Security
Q: Do I need an account to shop?
A: No — you can check out as a guest. Creating an account makes it easier to track orders, save details, and access special offers.
Q: Is my personal information secure?
A: Yes. Our site is SSL-encrypted and payments are processed by secure, PCI-compliant providers.
Q: How do I subscribe to the Reintora newsletter?
A: Scroll to the bottom of our homepage and enter your email to receive updates on new arrivals, exclusive offers, and style inspiration.
Contact Us
Need help? We’re just an email or call away:
Email: help@reintora.com
Phone: +44 808 531 0070
Address: 7 Sheep Market, Stamford, PE9 2QZ, United Kingdom
Customer Service Hours (GMT – London):
Monday to Friday: 9:00am – 6:00pm
Saturday & Sunday: 10:00am – 2:00pm
We aim to respond to all enquiries within 24 hours.
For more support, visit our Contact Us Page.