Billing Policy
Welcome to reintora.com This Billing Policy explains how Reintora (“we”, “our”, “us”) manages payments, billing information, and related processes. By placing an order, you agree to the terms below.
Accepted Payment Methods
We currently accept:
Major credit and debit cards (Visa, MasterCard, American Express)
All transactions are securely processed in British Pounds Sterling (£)
Billing Information
When placing an order, you agree to provide accurate and up-to-date billing details, including your email, billing address, and payment information. Inaccurate or outdated details may cause delays in processing or delivery.
Pricing & Promotions
All product prices are displayed in GBP (£) and may be updated without prior notice.
Promotional codes must be applied at checkout and cannot be applied retroactively.
Unless stated otherwise, discount codes cannot be combined.
Order Confirmation & Invoicing
After completing your order, you’ll receive a confirmation email with your order details, shipping method, and billing information.
A full invoice will be provided with your shipping confirmation or included in your package.
Payment Processing
By entering your payment details, you authorise us to charge the full order amount to your chosen method.
Payments are subject to standard security and fraud prevention checks.
If your payment is declined, your order will remain on hold until a successful payment is received.
Disputes & Chargebacks
If you notice a billing issue or believe an error has occurred:
Please contact us first at help@reintora.com so we can investigate and resolve it quickly.
In the event of a chargeback, we will review the case carefully to ensure a fair resolution.
Contact Us
Need help? We’re just an email or call away:
Email: help@reintora.com
Phone: +44 808 531 0070
Address: 7 Sheep Market, Stamford, PE9 2QZ, United Kingdom
Customer Service Hours (GMT – London):
Monday to Friday: 9:00am – 6:00pm
Saturday & Sunday: 10:00am – 2:00pm
We aim to respond to all enquiries within 24 hours.
For more support, visit our Contact Us Page.